Collision Repair FAQ

Collision Repair FAQ

I just had an accident, what should I do?
First, you will need report the accident to your insurance company. They will issue you a claim number, confirm your deductible amount and verify if you have rental car coverage.

What if my vehicle has frame damage?
Most cars today are built using unibody construction, meaning that the frame and body of the car are welded together. Usually, when your car is involved in a collision, it will have some type of movement to the unibody.

How long will my vehicle repairs take
There are many factors that need to be considered. For example:
How extensive is the repair?
Are the correct parts in stock?
Is there a supplement needed on hidden damages after the teardown?
Is this a specialty vehicle?
Your advisor can estimate the amount of time that it will take to repair your vehicle, but please remember that this is only an estimate. And keep in mind, the longer we keep your vehicle the more it costs us in terms of valuable storage and repair facility space, so we will get it back to you as quick as we can.

Will my vehicle be like new again?
We are confident that we can repair your vehicle back to its pre-collision condition. Unfortunately, some people don’t like to hear the truth — even when a vehicle is new. There are factory imperfections that most people don’t notice, or damage from shipping that was repaired at the port or dealership. We’ll do our best to get your car as fully repaired as possible. However, please remember that no matter how good the repair is, it is still considered a repair.

Who pays for the repairs? How do I arrange payment, supplements, betterment and deductible payment? Is a deposit required?

Insurance companies vary on how they make payments. Please note that 1st Class requires full payment upon return of your vehicle to you, so ask your advisor questions regarding how your insurance company processes payments.

For instance:

If the shop is a DRP shop with the insurance company, they will pay us directly.

Supplement payments for repairs to hidden damages while the original repair is in process, as well as for additional parts might arise.

Betterment charges include payments for parts that wear out and need replacement with time and use, such as tires, batteries, and suspension parts. These betterment charges are determined by your insurance company and are pro-rated on your vehicle’s actual mileage. It is your responsibility to pay betterment charges at the time of delivery.

Your deductible is your responsibility, and must be paid at time of delivery.

Deposits are usually required on specialty vehicles, and special order parts. Your advisor can answer all your questions.

Payment methods:
We accept checks, cash, Visa®, Mastercard®, American Express® and Discover® credit cards, as well as electronic funds transfer.